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RangeMax Wireless Router WPN824v3 User Manual
6-6 Troubleshooting
v1.0, January 2008
Your ISP allows only one Ethernet MAC address to connect to Internet, and might check for
your computers MAC address. In this case, do one of the following:
Inform your ISP that you have bought a new network device, and ask them to use the
routers MAC address.
Configure your router to use your computers MAC address. This can be done in the Basic
Settings screen. See
“Basic Settings for Your Internet Connection” on page 1-6.
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP
addresses. Typically your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the routers configuration, reboot your
computer and verify the DNS address. For more information, click the link to the online
document
“Preparing Your Network” in Appendix B. Alternatively, you can configure your
computer manually with DNS addresses, as explained in your operating system
documentation.
Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer and
verify the gateway address as described in the online document you can access from
“Preparing Your Network” in Appendix B.
Troubleshooting a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. You can easily troubleshoot
a TCP/IP network by using the ping utility in your computer or workstation.
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a running Windows 95 or later:
1. From the Windows toolbar, click the Start button, and select Run.
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