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Troubleshooting 30
Troubleshooting Login Problems
If you are unable to log in to the N300 wireless router, check the following:
If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
Make sure that you are using the correct login information. The factory default login name is
admin, and the password is password. Make sure that Caps Lock is off when you enter this
information.
Typically, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254.
Refer to your computer’s documentation for help with finding your computer’s IP address.
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded. Try closing the
browser and starting it again.
Checking the Internet Service Connection
If your router is unable to access the Internet, check that the Internet connection is working, and
then check that the N300 wireless router can get an Internet address.
Check that the Internet connection is working:
1. Internet connection. First verify that your cable or ADSL modem has a successful
connection. The cable or ADSL modem status lights indicate if the modem connection is
successful or not. Check your modem documentation, or call your Internet Service Provider
for help with verifying that the modem has a successful connection.
2. Wireless router Internet light is green. If your Internet light is green, then you have a good
Internet connection, and your wiring is correct.
3. Wireless router Internet light is amber. If your Internet light is blinking amber, then your
N300 wireless router is attempting to make an Internet connection with the service provider.
The light should turn green within several minutes. If it does not, check the Internet
connection on the modem.
If your computer’s IP address is 169.254.x.x, verify that you have a good
connection from the computer to the router, and then restart your computer.
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