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You Cannot Access the Internet
If you can access your router but not the Internet, check to see if the router can obtain an IP address from
your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an
IP address from the ISP.You can determine whether the request was successful using the ADVANCED
Home page.
To check the WAN IP address:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Select an external site such as netgear.com.
3. Type http://www.routerlogin.net.
A login window opens.
4. Enter the router user name and password.
The user name is admin.The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
5. Click the ADVANCED tab.
The ADVANCED Home page displays.
6. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not
obtain an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to
recognize your new router by restarting your network. For more information, see Sequence to Restart Your
Network on page 163.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:
Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP
over Ethernet (PPPoE) or some other type of login.
If your ISP requires a login, the login name and password might be set incorrectly.
Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account
as the account name on the Internet Setup page.
If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s
MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the router’s MAC address.
- Configure your router to clone your computer’s MAC address.
If your router obtained an IP address, but your computer does not load any web pages from the Internet, it might
be for one or more of the following reasons:
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses.Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
Troubleshooting
166
Nighthawk X4S AC2600 Smart WiFi Router
166


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Others manual(s) of Netgear R7800 - Nighthawk X4S

Netgear R7800 - Nighthawk X4S Additional guide - English - 16 pages

Netgear R7800 - Nighthawk X4S Quick start guide - English - 2 pages

Netgear R7800 - Nighthawk X4S Additional guide - German - 16 pages

Netgear R7800 - Nighthawk X4S User Manual - German - 183 pages

Netgear R7800 - Nighthawk X4S Quick start guide - German - 2 pages

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Netgear R7800 - Nighthawk X4S Quick start guide - Dutch - 2 pages


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