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Netgear R7500v2 - Nighthawk X4 Manual

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• Cycle the power to see if the router recovers.
• Press and hold the Reset button to return the router to its factory settings. For more information, see
Factory Settings on page 181.
If the error persists, a hardware problem might be the cause. Contact technical support at
www.netgear.com/support.
Internet or Ethernet Port LEDs Are Off
If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is
made, check the following:
• Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.
• Make sure that power is turned on to the connected modem or computer.
• Be sure that you are using the correct cable.
When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied
with the cable or DSL modem.This cable can be a standard straight-through Ethernet cable or an Ethernet
crossover cable.
WiFi LED Is Off
If the WiFi LED stays off, check to see if someone pressed the WiFi On/Off button on the router. This
button turns the wireless radios in the router on and off. The WiFi LED is lit when the wireless radio is
turned on.
You Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection between the computer
and the router.
• Make sure that the IP address of your computer is on the same subnet as the router. If you are using
the recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to
192.168.1.254.
• If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS
generate and assign an IP address if the computer cannot reach a DHCP server.These autogenerated
Troubleshooting
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