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Netgear AC785 - AirCard 785 Mobile Hotspot Manual

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Frequently Asked Questions
60
AirCard 785 Mobile Hotspot
Why can’t my hotspot connect to a computer running Windows
Vista?
A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233 or visit the Microsoft support website and search for
knowledge base article 928233.
What do I do if my hotspot doesn’t connect to my service
provider’s network?
If your hotspot does not connect to your service provider’s mobile broadband network, try the
following suggestions:
• Make sure that you got the correct micro-SIM card and APN for your hotspot. For more
information, see
Important Account Information on page 11.
• Make sure that your micro SIM account is active. To check micro SIM status and activate
the account, visit
http://netgear.aircard.com.
• If you use a prepaid or pay-as-you-go micro SIM card, make sure that a positive balance
is listed for the account.
• You might need to add an APN to your hotspot. For more information, see Configure Your
Hotspot’s Access Point Name on page 15.
• If your hotspot still does not connect, you might need to create or update the default
connection profile.
To check the default connection profile settings:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter http://netgear.aircard or http://192.168.1.1.
A login screen displays.
3. Enter the hotspot password.
The default password is password. The password is case-sensitive.
4. Select Settings > Network > APN.
The APN screen displays.
5. Review ISP settings.
Questions About the Hotspot Battery
Review these questions if you have questions about your hotspot battery.
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