12
Problem Possible Cause Recommended Solution
I can’t turn on my iCN while
using battery power
The battery has
insufficient charge
Connect your iCN to a power source, then try to activate it.
My iCN doesn’t recognise the
memory card
Incorrect memory card
inserted
Insert the memory card that came with your iCN. Your iCN will only operate with a Navman
iCN Memory Card installed.
Screen does not activate when I
turn on my iCN
Low battery
Ensure the hard reset switch
is in the 'on' position. Connect your iCN to a power
source, then try to activate it.
Screen is hard to read Screen not bright enough Change the brightness setting on the Display
screen.
I can’t find the street I’m
looking for
Use of abbreviations
Follow the Address Search Rules opposite when entering addresses. Only enter the first few
characters of the street you are seeking, and then use the Select Street screen to find it.
The GPS isn't working
GPS antenna unable to
receive signal
Ensure that your GPS antenna is in the horizontal position. If you have a car with a heated
or heat-reflecting windscreen, you may require an external antenna in order to receive GPS
signals.
The GPS has stopped working
Physical position of
vehicle.
It is possible for the GPS signal to be interrupted due to your environment, e.g. if you are
surrounded by tall buildings or if it is snowing. Your iCN will continue to try to get a fix at all
times and will inform you when it is receiving a valid signal again.
Appendices
Troubleshooting
Support Information
NAVMAN DISCLAIM ALL LIABILITY FOR ANY USE OF THIS PRODUCT IN A WAY THAT MAY CAUSE ACCIDENTS, DAMAGE OR VIOLATE THE LAW.
Address Search Rules
The following rules apply when searching for a destination in Europe:
Street Names with Dates
If a street name contains a date or a number, search by the first number:
Example 1: If searching for “Faubourg du 13 Juillet 1920”, search by “13”.
Example 2: If searching for “Avenue du 14 Avril 1914”, search by “14”.
Example 3: If searching for “Rue de la 1 ere Arm
ée”, search by “1”.
Streets Named After People (excluding Italy)
If a street name is a person’s name (including at least a first and last name), search by the first name:
Example 1: If searching for “Rue Albert Mathieu”, search by “Albert”.
Example 2: If searching for “Fred Archer Way”, search by “Fred”.
Example 3: If searching for “Franz Grillparzer-Strasse”, search by “Franz”.
Streets Named After People - Italy
In Italy, if a street name is a person’s name (including at least a first and last name), search by the last name:
Example 1: If searching for “Via de Angelo de Thomasis”, search by “Thomasis”.
Example 2: If searching for “Via Placido Giovanella”, search by “Giovanella”.
Example 3: If searching for “Via della Giacomo Marca”, search by “Marca”.
Postcodes in United Kingdom and Netherlands
When searching by postcode in United Kingdom or Netherlands, type the postcode with spaces and without the last two letters.
Example 1: If searching for “RH6 9ST”, search by “RH6 9”.
Example 2: If searching for “3514 BN”, search by “3514”.
Australia:
Navman Australia Pty. Ltd
PO Box 479
Gladesville
NSW 2111
Australia
pcnsupport.aus@navman.com
www.navman.com
New Zealand:
Navman NZ Ltd
PO Box. 68-155
Newton
Auckland
New Zealand
pcnsupport.nz@navman.com
www.navman.com
Europe:
Navman Europe Limited
4G Gatwick House
Peeks Brook Lane
Horley, Surrey RH6 9ST
United Kingdom
Support: www.navman-europe.
com/support.php
www.navman-europe.com
US and Canada:
Navman USA Limited
27142 Burbank
Foothill Ranch, CA 92610,
United States of America
support@navmanusa.com
www.navmanusa.com
