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www.napoleongrills.com
EN
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
Blockage of gas.
Improper preheang.
Cylinder freezing up.
Check for spider webs in the burner or orice.
Preheat grill with main burners on high for 5 to
10 minutes.
When cooking for long periods of me, or
when the cylinder is close to being empty, or
low outside air temperatures, 1 lb cylinders do
not have enough weed surface area to allow
liquid propane to turn to vapour. Put on a
fresh 1 lb cylinder or hook-up to a 20 lb tank.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build
on sear plates and in drip pan.
Incorrect bole posion.
Ensure sear plate is installed with the holes
towards the right end of the grill.
Preheat grill with both main burners on high
for 5 to10 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instrucons.
Ensure bole is in an upright posion when
operang the grill, hanging from the regulator.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons. Open air
shuer slightly according to combuson air
adjustment instrucons. (This must be done
by a qualied gas installer.)
Flames li away from
burner, accompanied
by the smell of
gas, and possibly
dicules in lighng.
Improper air shuer
adjustment.
Close air shuer slightly according to
combuson air adjustment instrucons. (This
must be done by a qualied gas installer.)
Burner will not light
with the igniter,
but will light with a
match.
Loose electrode wire.
Electrode is cracked or broken.
Damaged electrode wire.
Check that electrode wire is rmly pushed
onto the terminal on the back of the igniter.
One spark systems must use a one spark
igniter.
Replace electrode.
Replace electrode wire.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside
surfaces.
This is not a defect. The lid and hood are
stainless steel, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards that ake o. Regular cleaning
will prevent this. See cleaning instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
10


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