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www.napoleongrills.com
EN
Problem Possible Causes Soluon
Burners will not cross light each
other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards that
ake o. Regular cleaning will prevent this. See cleaning
instrucons.
Burner output on “high” seng
is too low. (Rumbling noise and
uering blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Propane regulator in “low ow”
state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
gas grill valves must be in the o posion when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Infrared burner (if equipped)
ashes back (during operaon
the burner abruptly makes a
loud “whoosh” sound, followed
by a connuous blow-torch type
sound and grows dim.)
Ceramic les overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate venlaon (too much
grill surface covered by griddle or
pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in the
burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at least
ve minutes or unl the ceramic les are evenly
glowing red.
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner o and
allow to cool for at least two minutes, then relight.
Allow burner to cool and inspect very closely for
cracks. If any cracks are found, contact your authorized
Napoleon dealer to order a replacement burner
assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
Electronic Ignion not working. Unit not connected to power.
Blown Fuse.
Faulty transformer.
Terminals on switch or circuit board
are corroded or loose.
Faulty igniter.
Dirty or corroded electrodes.
Plug power cord into a working GFI protected outlet.
Replace fuse located on outlet line of transformer.
Check transformer output – should be 12VAC. Replace
if required.
Clean connecons and ensure connectors are pushed
together rmly. Access to circuit board is under
electrical cover on le side of cabinet.
Replace igniter – located under electrical cover.
Clean or replace as required.
Oven and control panel lights not
working
Unit not connected to power.
Blown fuse.
Faulty transformer.
Terminals on switch or circuit board
are corroded or loose.
Bulbs blown (oven lights only).
Plug power cord into a working GFI protected outlet.
Replace fuse located on outlet line of transformer.
Check transformer output – should be 12VAC. Replace
if required.
Clean connecons and ensure connectors are pushed
together rmly. Access to circuit board is under
electrical cover on le side of cabinet.
Replace bulbs as per the instrucons in the
maintenance secon of the manual.
15


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