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www.napoleongrills.com
EN
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when valve
turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheang.
Ensure lighng procedure is followed carefully. All gas
grill valves must be in the o posion when the tank
valve is turned on. Turn tank on slowly to allow pressure
to equalize. See lighng instrucons.
Pipe must be sized according to installaon code.
Preheat grill with both main burners on high for 10 to
15 minutes.
Excessive are-ups/uneven heat. Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes towards
the front and the slots on the boom. See assembly
instrucons.
Preheat grill with both main burners on high for 10 to
15 minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instrucons.
Burners burn with yellow ame,
accompanied by the smell of gas.
Possible spider web or other debris,
or improper air shuer adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer slightly
according to combuson air adjustment instrucons.
(This must be done by a qualied gas installer.)
Main burner will not light with
the igniter, but will light with a
match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal vibraons in
the regulator and does not aect the performance or
safety of the gas grill. Humming regulators will not be
replaced.
WARNING! Always wear protecve gloves when changing the halogen bulb in the internal lights
of your grill.
Lights: To replace the halogen bulb in your grill you must rst remove the lens from the light housing. To
remove the lens from the housing, remove the Philips screw securing the housing in place. Snap the lens
out of the housing (including the metal bracket). Do not touch the halogen bulb with your bare hands.
The oil from your ngerps will reduce the life of the bulb. With gloved hands gently pull the old bulb
from the socket and replace with the new bulb. Reinstall the lens, by snapping it back into the housing
and bend the tabs on the front of the housing back in to posion.
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