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13
EN
Problem Possible Causes Soluon
Burners will not cross
light each other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
“Paint” appears to
be peeling inside lid
or hood.
Grease build-up on inside
surfaces.
This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that ake o.
Regular cleaning will prevent this. See cleaning
instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Propane regulator in “low ow”
state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Infrared burner (if
equipped) ashes
back (during
operaon the burner
abruptly makes
a loud “whoosh”
sound, followed by
a connuous blow-
torch type sound and
grows dim.)
Ceramic les overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate venlaon (too
much grill surface covered by
griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in
the burner housing.
Turn burner o and allow to cool for at least
two minutes. Relight burner and burn on high
for at least ve minutes or unl the ceramic
les are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner o and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
13


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