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Tro ub le s h oo ti n g f or Wi- F i® Internet Viewing
Category Problem
Description / Error
Solution
Account I am unable to login
even after registration.
Please check your user name and
password.
Account I receive an error
message saying: "Email
ID is not registered".
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Account What do I do if I forget
my password?
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An email will be sent
to your registered email address.
Account I am unable to receive a
new password although
I have used the "Forgot
password" option.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Connectivity
Issues
I get a message: We are
having problems
accessing your Camera.
This could be due to the
lack of an internet
connection. Please wait
and try again later.
1. Please try again in a few minutes. This
could be because of any issue with
your internet connection.
2. If the problem remains, please restart
your Camera to check if this fixes the
problem.
3. Please restart your Wireless Router.
Connectivity
Issues
I am not able to access
my Camera.
Please check if the Camera is within
Wi-Fi range. If the LED on your
Camera is flashing slowly, please try to
move the Camera closer to the router for
better Wi-Fi connectivity and try again.
41


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