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Motorola CD5012 Manual

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5. Help
Phone does not work
• Check that the AC power adaptor is securely plugged into the base and power
outlet.
• Check that the batteries are inserted correctly in the handset and that the
handset is switched on. Use only approved rechargeable batteries supplied.
• Check that telephone line cord is firmly plugged into the base socket and the
telephone wall jack. Use only the supplied telephone line cord or ensure that
the pin connections are correct when using an existing telephone line cord.
• Check with your telephone service provider for network issues.
• Reset the Motorola CD5 by removing the batteries from the handset and
unplugging the AC power from the base. Wait for around 15 seconds before
connecting it again. Allow up to one minute for the handset and base to
synchronize.
• Move the handset and/or base away from other electrical appliances or metal
objects and try again.
• Check that you are not too far from the base.
No dial tone
• Refer to the Phone does not work section above.
• If these suggestions do not help, disconnect the telephone line cord and
connect the telephone line cord to another telephone to check that the
telephone line cord is not defective.
• If there is still no dial tone, try another telephone wall jack as the wiring to
the current telephone wall jack may be defective.
No display
• Check that the batteries are inserted correctly and fully charged. Use only
approved rechargeable batteries supplied.
• Check that the handset is switched on.
Handset does not ring
• Refer to the No dial tone section above.
• Check that the handset ringer volume is not set to o.
• Check that you have not accidentally blocked the caller.
• Check that the handset is registered to the base.
• Check that you do not have too many extension telephones plugged into
the same line.
Weak audio or call cutting in and out
• Refer to the Phone does not work section above.
• If you subscribe to high-speed internet service through your telephone line,
try installing a DSL (Digital Subscriber Line) filter between the base and the
telephone wall jack. This filter will help prevent interference, noise and caller
ID problems caused by DSL interference.
No Caller Display
• Check the subscription with your telephone network operator.
• If you subscribe to high-speed internet service through your telephone line,
try installing a DSL (Digital Subscriber Line) filter between the base and the
telephone wall jack. This filter will help prevent interference, noise and caller
ID problems caused by DSL interference.
… 11


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  • My phones work and my answering machine is on and yet when a call comes in, instead of accepting a message, the answering machine disconnects.
    When I set up my answering message, it registered as an incoming call. What to do? Submitted on 1-8-2023 at 21:42

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  • I can`t get my answering machine to answer when a call comes iin Submitted on 1-8-2023 at 21:38

    Reply Report abuse


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