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Motorola CD5012 Manual

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• The caller may have withheld their number.
• Check that your caller is not making call through a switchboard.
Caller Display cannot show the contact name match
• Refer to the No Caller Display section above.
• Check that the contact can be found in the contacts list.
• Check that the correct number is stored in the contacts list, with the full
area code.
Searching for base… appears on the handset
• Check that the AC power adaptor is securely plugged into the base and
power outlet.
• Check that you are not too far from the base.
• Reset the Motorola CD5 device by removing the batteries from the handset
and unplugging the AC power from the base. Wait for around 15 seconds
before connecting it again. Allow up to one minute for the handset and base
to synchronize.
• Try re-registering the handset.
Cannot register a handset to the base
• Up to 4 handsets can be registered to the base. If 4 handsets are already
registered, de-register a handset before registering a new one.
A contact entry cannot be stored
• Check the contacts list is not full. Delete an entry to free memory.
Answering machine does not record messages
• Switch the answering machine on.
• The memory may be full. If so, you will need to delete some messages.
• Answer mode may be set to Answer only. Change the mode to Answer &
record.
Cannot access messages remotely
• Check that remote access is not switched o.
• If the wrong PIN is entered you will hear “Incorrect access PIN, please enter
your access PIN”. You can enter the PIN again.
Cannot record outgoing message
• Check the memory is not full. Delete some messages to free memory.
Answering machine stops automatically
• Check the memory is not full. Delete some messages to free memory.
• The maximum message length is 3 minutes.
6. General Information
If your product is not working properly...
1. Read this Quick Start Guide.
2. Visit our website: www.motorolahome.com/support
3. Contact Customer Service: 1-833-468-1468
4. Please refer to the full user guide.
Version 2 (US)
… 12


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  • My phones work and my answering machine is on and yet when a call comes in, instead of accepting a message, the answering machine disconnects.
    When I set up my answering message, it registered as an incoming call. What to do? Submitted on 1-8-2023 at 21:42

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  • I can`t get my answering machine to answer when a call comes iin Submitted on 1-8-2023 at 21:38

    Reply Report abuse


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