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Bijlage – Problemen oplossen
Problemen met display van de tv-ontvanger oplossen
De tv‑ontvanger doet niets meer. Het rode of groene lampje in het display van de tv‑ontvanger brandt.
Oorzaak Oplossingen
Er is een storing opge treden in 
je tv‑ontvanger.
Zie ‘Apparatuur correct herstarten’ (zie begin bijlage D).
Blijven de problemen bestaan, bel dan de Klantenservice (zie pagina 6).
Problemen met pincodes oplossen
Je pincode of betaalcode werkt niet.
Oorzaken Oplossingen
Je bent je pincode of betaalcode 
vergeten.
Probeer de pincode uit de brief (zie Stap 4.4).
Bel de Klantenservice om de pincode en betaalcode te laten herstellen 
(zie pagina 6).
Je pin‑ of betaalcode wordt niet 
geaccepteerd.
Als je beide codes gebruikt en deze zijn niet hetzelfde, controleer dan of je de juiste 
code hebt ingetoetst.
Blijft het probleem bestaan, bel dan de Klantenservice om de standaard pincode en 
betaalcode te laten herstellen.
Problemen na aanzetten van tv-ontvanger
Na het aanzetten van je tv‑ontvanger kun je alleen tv, radio en teletekst gebruiken.
Oorzaak Oplossing
Als je de tv‑ontvanger aanzet 
(niet vanuit stand‑by stand), heeft 
de software enige tijd nodig om 
te laden. Dit kan  minuten duren.
Wacht rustig af totdat de software alle functies geladen heeft.
Tip! Zie ook
kpn.com/helpitv voor
antwoord op je vragen.
81


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