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Bijlage – Problemen oplossen
D – Problemen oplossen
Apparatuur correct herstarten
a)  Zet je tv‑ontvanger 0 seconden in stand‑by met de toets 
i‑tv
 (rechts boven).
b)  Trek de voedingskabel uit het stopcontact van je tv‑ontvanger.
c)  Schakel de KPN Experia Box uit door de stroomadapter uit het stopcontact los te halen.
d)  Wacht 10 seconden en sluit de stroomadapter weer stevig aan op het stopcontact.
e)  Wacht tot de lampjes ‘Poweren ‘Broadband’ branden van de KPN Experia Box.
f)  Steek de stekker in het stopcontact en zet de tv‑ontvanger aan met de toets 
i‑tv
.
Controleren correcte aansluiting apparatuur
a)  Zet alle apparatuur uit.
b)  Controleer de aansluiting tussen de KPN Experia Box en de tv‑ontvanger. De ethernet kabel 
dient te zijn aangesloten op de derde, gele Ethernetpoort [3] van de KPN Experia Box.
c)  Controleer de aansluiting van de SCART‑ of HDMI‑kabel tussen je tv‑toestel en de tv‑ontvanger. 
Kan deze nog verder aangedrukt worden?
d)  Controleer of de voedingskabel van de tv‑ontvanger en de AC‑adapter goed is aangesloten op 
het elektriciteitsnet. Kan deze nog verder aangedrukt worden?
e)  Herstart de apparatuur (zie ‘Apparatuur correct herstarten’ boven aan de pagina).
Problemen met aansluiten oplossen
Je krijgt de foutmelding ’Fout 11: Geen verbinding met netwerk’; de eerste opstartstip is rood.
Oorzaak Oplossingen
De communicatie tussen de 
tv‑ontvanger en de KPN Experia 
Box verloopt niet goed.
Controleer de bekabeling tussen tv‑ontvanger en de KPN Experia Box.
Zie ‘Apparatuur correct herstarten’ (zie begin bijlage D).
Tip! Zie ook
kpn.com/helpitv voor
antwoord op je vragen.
79


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