7
Troubleshooting
•No power or not heating up. 1.Check the fuse. Try a new fuse with the same
rating.
2.T
ry a different appliance in the socket as it may be
the socket that is at fault.
3.Check the temperature dial has not been set to
MIN.
4.Check the iron has not gone into auto shut-off
mode. Wait for it to heat back up.
•Overheating or not getting hot enough. 1. Adjust the temperature dial to ensure the setting
matches that recommended on the garment or
refer to the “temperature guide” section.
2. Allow the iron to reach temperature and stabilise
for 1-2 minutes if it has just been plugged in, or
re-activated after auto shut-off.
•Not steaming or poor steam. 1. Ensure the temperature is set within the steam
band and that the steam level is set to the correct
level (refer to the “temperature guide” section).
2. Check that there is enough water in the tank.
3. Allow the iron to reach temperature before using
steam.
4. Perform a self-clean to clear away limescale
inside the iron (refer to “Self Clean” section).
•Dripping from the holes in the soleplate. 1. Ensure the temperature is set within the steam
band (refer to the “temperature guide” section).
The iron will not be hot enough to produce steam
if the temperature is set too low.
2. The steam level should be set lower if the
temperature is set lower (refer to the “temperature
guide” section) to prevent it from dripping.
3. Allow the iron to reach temperature before using
steam.
•Tripping Electrics. 1. Try using a different socket.
2. Ensure there are no other appliances being used
on the same set of sockets as the iron.
•The filler cap is broken or does not close properly. 1. Call our helpline to order a new replacement filler
cap to be sent out.
Problem Solution
•The iron emits some white powder from the
soleplate.
1. If the iron is new, this is residue from
manufacturing materials and will diminish after
the first couple of uses.
2. If the iron has been used many times, this could
be a sign of limescale build-up and a self clean
should be performed. Please see “Maintaining
your iron” section.
•Leaking water. 1. Do not overfill the iron.
2. Ensure the filler cap is closed properly.
