Manual Mitel 5550 IP Console (page 24 of 84) (English)

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18 ♦ Call Handling Basics

Dialing Telephone Numbers

You can dial an internal extension number or the number of a

telephone outside the system. Either the Source or Destination areas

must be clear.

To call an extension

1. Dial the extension number from the console keypad.

Information about the extension appears in the Destination area.

If information about an answered call is currently in the Destina-

tion area, that information moves to the Source area as soon as

you start dialing.

2. Press Release

to release the call. If the extension is busy, the transferred call

will automatically camp on to the line to wait until it becomes

free. You can also handle the call in one of the following ways:

If the extension is busy

1. Press [Source]

and ask what the Source party would like to do. This leaves the

Destination information displayed so that you can easily take a

message and set Message Waiting on the destination extension,

if required. (See Message Waiting on page 43.)

2. Press Cancel

to cancel the call. The caller remains in the Source area, but the

information in the Destination area is lost, which makes setting

Message Waiting more difficult.

3. Press [Override]

to intrude into the Destination party’s call if permitted by your and

the extension’s Class of Service (see Override on page 44).

To call an outside number

1. Dial the External Line Access Code ( ______ )

2. Dial the telephone number.

Information about the outside call appears in the Destination

area.

Leaving a Callback

You can request a Callback after reaching a busy line (extension or

trunk). The system monitors the line and rings the console when the

line becomes free. Note that Callbacks on outside lines are used when

all system trunks are busy, not when the called party is busy.

To leave a Callback after reaching a busy line

•Press [Callback].

Placing an Outside Call for an Extension

Extension users can usually place their own calls. However, they

could ask you to place a call for them. Before dialing, you may want

to note the extension’s COR number (see Class of Restriction on

page 63). Check with your communications department for specific

instructions on how to handle such requests.

To place an outside call for an extension

1. Answer the call from the extension.

2. Dial the External Line Access Code ( ______ )

3. Dial the telephone number.

4. Press Release

to release the call from the console and connect the extension

to the outside line.

1 Use this space to record the digits you dial to access an outside line.

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Others manual(s) of Mitel 5550 IP Console

Mitel 5550 IP Console Quick start guide - German - 2 pages

Mitel 5550 IP Console User Manual - Dutch - 86 pages

Mitel 5550 IP Console Quick start guide - Dutch - 2 pages

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Mitel 5550 IP Console Manual

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