Manual Mitel 5550 IP Console (page 23 of 84) (English)

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Call Handling Basics ♦ 17

Answering calls from the Incoming Calls display

You can use the Incoming Calls display to answer calls based either

on call priority or caller identity.

When an incoming call arrives, view the call information that appears

in the Incoming Calls display.

The Incoming Calls display is customizable, so you can select the

column of call information that you want to see, and you can re-size

the columns to show more or less information. See page 38 for a list

of the call information columns that you can view and customize.

For details on how to access the Incoming Calls display, see page 13.

To answer calls using the Incoming Calls display

1. Access the Incoming Calls display.

2. Double-click on a call entry in the list

Press the Retrieve key, followed by the corresponding call ID

digit from the Incoming Calls list

Press the Answer key to answer the highest-priority call.

Note: To use the Retrieve key to answer an incoming call, ensure

that the Incoming Calls display is selected (visible) on your console

screen. See page 14 for details about selecting queued calls.

Questions about Answering Calls

Why do I sometimes hear a short burst of ringing while I’m

handling calls?

Either a new call has arrived or a call on hold has recalled. As you are already

handling a call, the console only rings once. You may turn down your volume

control if you wish. You can also turn off the bell completely by using the

list in the Console Status area. (NOTE: This also turns off all other bell

indications except the Critical Alarm bell.)

What does the caller hear while I'm dialing the extension number?

Once you start to dial, the caller is on Consultation Hold until you have

completed dialing, established communication with the called party, and

released the caller to the called party. If music on hold is provided on your

system, the caller will hear music; otherwise silence.

Can I answer another call while still connected to the first?

No. Before you can answer a new call, you must transfer the current call to

another destination (see page 20), put it on hold (see page 23), or disconnect

it from the console by pressing Release.

Why do extension numbers appearing in the Source and Destination

area sometimes have a icon in front of them?

When it appears next to an extension, it means that the extension is designated

as private. Attendants see the name and number of the extension on their

screens; other extension users see “Private” on their display.

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Others manual(s) of Mitel 5550 IP Console

Mitel 5550 IP Console Quick start guide - German - 2 pages

Mitel 5550 IP Console User Manual - Dutch - 86 pages

Mitel 5550 IP Console Quick start guide - Dutch - 2 pages

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Mitel 5550 IP Console Manual

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