Manual Mitel 5550 IP Console (page 20 of 84) (English)

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14 ♦ Call Handling Basics

Selecting Calls from the Queued Calls Displays

You can select calls using your mouse or your keypad.

1. Access the appropriate queued calls display.

2. Double-click on a call entry in the list

3. Press the Retrieve key, then enter the corresponding call ID digit

(1-9) from the corresponding queued calls list.

If you wish to select an Incoming or Transferred call that has an

ID digit of 10 or higher, double-click the call using your mouse.

Note: When you use the Retrieve key to answer a call, make sure

that the correct queued calls display is selected (visible) on your

console screen. For example, if you wish to select an incoming call,

but press Retrieve and a call ID digit when the Calls on Hold display

is visible, you connect to the held call with that ID digit.

Adding Notes to Calls in the Queued Calls Display

You can add notes to incoming and held calls, as well as annotate

calls with the name, number, location, and Busy Lamp Field status

of incoming and held calls. See page 23 for more information.

Questions about the Queued Calls Area

Why does my mouse pointer turn blue when I move it?

When you move your pointer over entries in any of the queued calls displays,

the mouse pointer turns blue to indicate that the list has momentarily “frozen”.

The list “freezes” (that is, stops moving) to make it easier for you to select

calls. This is especially helpful when your display is very active, with calls

entering and leaving it rapidly.

To keep your list “frozen” for more than a second or two, continue to move

your mouse pointer over the call entries as you decide which call to select.

Note: When your display is frozen, calls continue to queue. If you try

to select from your frozen list a call that has already been answered

while the list was frozen, a message indicates that the call is no

longer beng queued (for example, “no call to retrieve”).

What do the icons , and , which appear on the Queued Calls

tabs, indicate?

When an icon appears on a Queued Calls tab, the icon is your visual cue that

you have selected that tab.

• appears on Incoming Calls

• appears on Calls on Hold

• appears on Transferred Calls

What does the number in parentheses in the Incoming Calls, Calls on

Hold, and Transferred Calls tabs indicate?

The number that appears in parentheses on each of the Queued Calls tabs

shows how many calls are currently queuing in each display. For example,

Incoming Calls (3) shows that three incoming calls are being queued.

What does a flashing orange Queued Calls tab signify?

When a Queued Calls tab flashes orange, it alerts you that a call being queued

requires your attention (for example, an incoming call has arrived, or a held call

is recalling). The tabs will flash to alert you any time a call requires attention,

even if you have not selected that tab.

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Others manual(s) of Mitel 5550 IP Console

Mitel 5550 IP Console Quick start guide - German - 2 pages

Mitel 5550 IP Console User Manual - Dutch - 86 pages

Mitel 5550 IP Console Quick start guide - Dutch - 2 pages

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Mitel 5550 IP Console Manual

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