520275
19
Zoom out
Zoom in
Previous page
1/84
Next page
Call Handling Basics 13
Handling Calls in the Queued Calls Area
You have access to three call-handling tools from the Queued Calls
area of your console screen. Use these tools to manage queued calls:
Incoming Calls – allows you to selectively answer calls.
Incoming Calls shows recalls at the top of the list, then all other
calls either in order of arrival, or in order of assigned call-answer-
ing priority (if you have specified line priority). You can answer
calls in any order. See page 16 for details.
Calls on Hold allows you to view, annotate, and transfer
the calls you have put on hold. You can also use this display to
remind you of caller identity details before you return to a held
call. See page 23 for details.
Transferred Calls – allows you to monitor and retrieve trans-
ferred calls that are ringing an extension. See page 21 for details.
You can customize each Queued Calls display by specifying which
columns you wish to see, and by resizing each column. See page 38
for more information.
Accessing the Queued Calls Displays
You can access any of the queued calls displays from the console
screen or from a programmable key on your keypad.
1. Click the corresponding tab in the Queued Calls area
or
2. Click the corresponding icon ( ,
or ) in the Menu area
or
3. Select the Calls menu followed by Incoming Calls, Calls on
Hold, or Transferred Calls
or
4. Press the associated programmable key on your keypad.
For information about programming keys, see page 42.
Monitoring Incoming, Held, and Transferred Calls
Use the queued calls display to view call information:
1. Access the appropriate queued calls display.
2. Scroll left or right using the scroll bar along the bottom of the
display
or
3. Move the mouse pointer over the call.
A pop-up like the one shown below appears and remains on
screen for 10 seconds or until you move the pointer away from
the call.
19


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Mitel 5550 IP Console at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Mitel 5550 IP Console in the language / languages: English as an attachment in your email.

The manual is 1,27 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Mitel 5550 IP Console

Mitel 5550 IP Console Quick start guide - German - 2 pages

Mitel 5550 IP Console User Manual - Dutch - 86 pages

Mitel 5550 IP Console Quick start guide - Dutch - 2 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info