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Basisprincipes voor het afhandelen van gesprekken 23
Gesprekken in de wacht zetten en uit de
wacht halen
U kunt maximaal zes bellers in de wacht zetten terwijl u informatie
zoekt of de persoon oproept die de beller wil spreken.
Als een gesprek in de wacht is gezet, verschijnen de gegevens over
dat gesprek in het venster Gesprekken in de wacht.
Het venster Gesprekken in de wacht kan worden aangepast, zodat
u de kolommen met gespreksgegevens kunt selecteren die u wilt
bekijken. U kunt het formaat van de kolommen aanpassen om meer
of minder informatie te zien. Zie pagina 38 voor een lijst met de
kolommen met gespreksgegevens die u kunt bekijken en aanpassen.
Een oproep in de wacht zetten
•Druk op Parkeren.
Nee. De wachtrij Doorgeschakelde gesprekken verandert zo vaak
(gesprekken verschijnen en verdwijnen in hoog tempo) dat u in dit venster
geen notities kunt plaatsen of bewerken.
U kunt gesprekken wel van notities voorzien in het gebied Bron of in het
venster Gesprekken in de wacht.
Is er een eenvoudige manier om te dubbelklikken op een
doorgeschakeld gesprek als de lijst Doorgeschakelde gesprekken
voortdurend verandert?
Ja, u kunt de lijst bevriezen. Zie pagina 15 voor meer informatie.
Vragen over Gesprekken doorverbinden
29


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