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Problem solving guide
62
Problem Cause and remedy
Check filter + jet The pumps are soiled.
Clean the pumps as described in “Problem solving
guide – Opening the door in the event of a blocked
drain outlet and/or power failure.
Restart the programme after cleaning.
The nozzle in the top of the door ring is blocked with
fluff.
Remove the fluff with your finger. Do not use any
sharp or pointed tools to do this.
Restart the programme after cleaning.
If the fault message appears again, contact the Miele
Customer Service Department. The washing machine
can still be used but with reduced functionality.
The messages will appear at the end of the programme and when the washing ma-
chine is switched on and need to be confirmed with the OKsensor control.
Messages or faults with the TwinDos system
Problem Cause and remedy
 is almost empty.
Only a few more pro-
grammes are pos-
sible
The detergent in the cartridge is running low. There is
sufficient left for approx. 4to 8wash programmes.
Order a new cartridge.
TwinDos  is
empty. Check wash
results
The cartridge is empty.
Replace the cartridge.
Check if the laundry is clean. There may not have
been enough detergent.
If there was not enough detergent, wash the laundry
again.
Use “TwinDos” or
start Maintenance.
See 
TwinDos dispensing via compartment and/or
has not been used for a long time.
Use TwinDos for one of your next loads.
Carry out the TwinDos maintenance programme as
described in “Cleaning and care – TwinDos mainten-
ance”.
62


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