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Information for customers in Califor-
nia
Under California law you may be entitled to a
replacementofyour vehicleorarefund of the
purchase priceorlease price, if after area-
sonable number of repair attempts
Mercedes-BenzUSA,LLC and/orits author-
ized repair or servicefacilities fail to fix oneor
moresubstantial defects or malfunctionsin
thevehiclethatare covered by itsexpress
warranty. During theperiod of 18 months
from original delivery of thevehicleorthe
accumulation of 18,000miles(approximately
29,000km) on theodometer of thevehicle,
whichever occursfirst,areasonable number
of repair attempts is presumedfor aretail
buyer or lessee if oneormoreofthe following
occurs:
(1) thesamesubstantial defectormalfunc-
tion resultsinacondition that is likely to
causedeathorserious bodilyinjury if the
vehicleisdriven,thatdefectormalfunc-
tion has been subjecttorepair two or
moretimes,and you have directly noti-
fiedMercedes-Benz USA, LLCinwriting
of theneedfor itsrepair,
(2) thesamesubstantial defectormalfunc-
tion of aless serious nature than cate-
gory(1) has been subjecttorepair four or
moretimes and you have directly notified
us in writing of theneedfor itsrepair, or
(3) thevehicleisout of servicebyreason of
repair of thesameordifferent substantial
defects or malfunctionsfor acumulative
total of morethan30calendar days.
Pleasesendyour writtennoticeto:
Mercedes-BenzUSA,LLC
CustomerAssistanceCenter
OneMercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and WarrantyBookletdescribes
all thenecessarymaintenance work which
should be doneatregular intervals.
Always have theServiceand WarrantyBook-
let withyou when you bringthe vehicletoan
authorizedMercedes-Benz Center. The
serviceadvisor will record every servicefor
you in theServiceand WarrantyBooklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in theevent of a
breakdown.Calls to thetoll-free Roadside
AssistanceHotline are answeredbyour
agents 24 hoursaday, 365days ayear.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Foradditional information,refer to the
Mercedes-Benz Roadside AssistancePro-
gram brochure (USA) or the"Roadside Assis-
tance"section in theServiceand Warranty
booklet (Canada). You will findbothinyour
vehicleliterature portfolio.
Change of address or change of own-
ership
In theevent of achangeofaddress,please
sendusthe "Notification of Address Change"
in theServiceand Guaranteebooklet or sim-
ply call theMercedes-Benz CustomerAssis-
tance Center(USA) at thehotlinenumber
1-800-FOR-MERCedes(1-800-367-6372)or
Customer ServiceCenter (Canada) at
1-800-387-0100.This will assist us in con-
tacting you in atimely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased aused car, please send
us the "Notification of Used Car Purchase" in
20
Introduction
22


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