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Provided that your product is still within warranty (please check the duration of
the warranty period as described above) and is eligible for repair or
replacement under the terms of the warranty, to return your product, please
telephone MEDION on the service hotline number. You will be sent a pre-paid
transportation box suitable for returning your product to MEDION. PLEASE
MAKE SURE THAT YOU HAVE A BACKUP COPY OF ALL DATA ON THE PRODUCT
BEFORE RETURNING THE PRODUCT TO MEDION. MEDION shall bear the costs
of postage and packaging for returning the product and the transportation risk.
However, if following examination of the defective product in question,
MEDION, in its reasonable opinion, considers that the defect has been caused
by:
your operating and/or using the product other than as instructed in the
accompanying documentation;
damage caused in transit as a result of your negligence in packaging of the
product; and/or
otherwise than in accordance with the terms of this warranty;
This warranty shall be void and you may be required by MEDION to reimburse
MEDION for the reasonable costs of postage and packaging before MEDION
will return the product to you. If so and you would still like MEDION to repair
or replace the product, MEDION may do so but you will be charged MEDION’s
standard rates for repair and replacement for this service.
Before returning the product, please contact MEDION via the service hotline or
via the internet (www.MEDION.co.uk
). You will receive a reference number
(RMA No.) on the warranty card. Please mark the outside of your package to
ensure that this reference number is clearly visible. Please submit a letter
containing as much detailed information as possible and, a full description of
the defect or fault.
This should include:
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