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16. FAQs – Frequently Asked Questions
How do I activate Windows
®
?
Windows
®
is activated automatically as soon as an Internet connection is
established.
When is restoring factory settings recommended?
This method should only be selected as a last resort. Read about the alternatives
in the system recovery section.
How do I perform a data backup?
Perform a backup or backup synchronisation of selected data onto external
media to familiarise yourself with the technology. A backup is of no use if you
are unable to recover the data or if the medium is faulty or is no longer available.
The tablet unit switches itself off during operation.
` The battery may be flat. Plug the tablet unit in using the mains adapter and
charge the battery.
The WLAN/Bluetooth connections do not work.
` Check whether airplane mode is disabled.
The touchpad is not working.
` To activate the touchpad, press the Fn + keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
` Check the date, time zone and time.
17. Customer Service
17.1. What To Do in Case of Hardware Problems
Malfunctions can sometimes have quite trivial causes, but they may also be the
result of defective components. We have included a brief troubleshooting guide
below which may help to solve any problems.
If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just
give us a call!
17.2. Find the Cause
Start by carefully checking all the cable connections. If the system is connected to
peripheral devices, check all the cable connections here too.
17.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and youre still
having problems with your device? Then call our hotline or contact us at
www.medion.com. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
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