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32-ALARMS
Technical Dept. - All rights reserved - Reproduction prohibited
A12
GEAR MOTOR SENSOR
FAULT
Faulty gear motor driving sensor (PWM) Contact an authorised service centre.
A13
BOARD TEMPERATURE
FAULT
Electronic control unit overheating The structure is too hot because the product has been
used for too long at the maximum power or there is poor
ventilation. When the stove is cold enough, press the
button for at least 3" to reset the alarm. Once the alarm is
cleared, the product can be switched on normally.
A14
ACTIVE SENSOR FAULT
Faulty air ow rate sensor This alarm blocks the stove and can be reset from the
App. If the sensor is faulty, the alarm appears once
again. Contact an authorised service centre to have the
component replaced.
A17
FEED SCREW LOCKED
ALARM
Blocked feed screw due to clogged pellets
or a foreign body
The feed screw is not unblocked even after the feed screw
unblocking procedure indicated by the software has been
carried out (rotating the gear motor in both directions).
Try to remove the pellets and/or foreign body with an
extractor or call an authorised service centre to perform
this operation.
A21
PRESSURE SWITCH
Stove door open Close the door
Fuel loading hatch open Close the hatch.
Lower the fuel level in the hopper.
Air pressure switch Draught diculties or clogged brazier.
Check whether the brazier is clogged by deposits and
clean it, if necessary.
Check and if necessary clean the smoke duct and air inlet.
A22
ROOM PROBE FAILURE
Room probe anomaly Contact an authorised service centre to have the
component replaced.
POPUP Disconnected Wi-Fi probe Make sure the device has charged batteries
Replace the batteries and restart the device connection
procedure
POPUP Alarms From the App, it is possible to receive a message
regarding the alarms that cannot be reset from the App,
such as A01, A02, A03, A05, A21, but which can only be
reset from the stove’s panel. After resetting the alarm
from the panel, reset the message from the App.
51


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