Manual Marantz SR5004 (page 81 of 96) (English)

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NAMES AND

FUNCTIONS

BASIC

CONNECTIONS

BASIC

OPERATION

ADVANCED

CONNECTIONS

SETUP

ADVANCED

OPERATION

TROUBLESHOOTING

OTHERS

TROUBLESHOOTING

ENGLISH

SURROUND

Symptom Cause Solution Page

There is no sound

from a certain

speaker.

No sound has been recorded on

that channel.

Check the program channel

indicator.

There is no sound

from the front

speaker.

• An AM program, TV sound or

other monaural source is being

played in a surround mode other

than STEREO.

• The speaker selector has not

been set to the correct position.

(It is at OFF or B.)

• Sound is heard from the center

speaker. There is nothing wrong

with the unit.

• Set the speaker selector to the

correct position.

‒

There is no sound

from the center

speaker.

The surround mode is set to

STEREO.

When the surround mode is set

to STEREO, no sound is emitted

from the center speaker. Set unit to

another surround mode.

Center = None is selected on the

Speakers Size menu.

Set Center to Small or Large.

There is no sound

from the surround

speakers.

The surround mode is set to

STEREO.

When the surround mode is set to

STEREO, no sound is emitted from

the surround speakers. Set the unit

to another surround mode.

Surround = None has been

selected on the Speakers Size

menu.

Set Surround to Small or Large.

There is no sound

from the surround

back speakers.

(Models with 7.1 or

more channels)

The surround mode has not been

set to a 6.1 or 7.1 channel surround

mode such as EX/ES or PLIIx.

See the surround mode table.

Surround Back = None or the

ZONE speakers have been selected

on the Speakers Size menu.

Set Surround Back to 1ch or 2ch.

Connection has been made to the

SURROUND BACK R terminal even

though the surround back speakers

are used at the 1ch setting.

Connect a speaker to the

SURROUND BACK L terminal

when Surround Back has been set

to 1ch.

There is no

sound from the

subwoofer.

• The subwoofer is not turned on.

• The subwoofer level is too low.

• Subwoofer = No is selected on

the Spearkers Size menu.

• Turn on the power to the

subwoofer.

• Raise the subwoofer level.

• Select Subwoofer = Yes.

• Front = Large and Bass Mix

= Mix have been set on the

Speakers Size menu, and an

analog or PCM source is being

played.

• When the Bass Mix = Both

setting is selected, the bass

components are played from the

front speakers and subwoofer,

and the sound heard may be

unnatural because of interference.

The playback source does not contain

any LFE or sound in the low range.

‒

ES/EX mode cannot

be selected.

Surround Back = 1ch or 2ch has

not been selected on the Speakers

Size menu.

Set Surround Back to 1ch or 2ch.

There is no interchangeability in the

input signals.

Use a 5.1 channel source.

‒

Symptom Cause Solution Page

Cannot select

NEO:6 mode.

There is no interchangeability in the

input signals.

Use 2-channel DTS input signals,

PCM input signals or analog input

signals.

‒

CSII mode cannot

be selected.

There is no interchangeability in the

input signals.

Use 2-channel Dolby Digital input

signals, PCM input signals or

analog input signals.

‒

NIGHT mode does

not function.

A source that is not recorded in

Dolby Digital is being played.

Use a source recorded in Dolby

Digital.

‒

Cannot select the

desired surround

mode.

The surround modes available are

limited by input signal and speaker

settings.

See the surround mode table.

A noise is

generated during

playback of DTS-

encoded CDs, etc.

• The unit is connected using an

analog connection.

• The player is conducting search

playback.

• Some inappropriate digital

processing (level adjustment,

change of sampling frequency,

etc.) is happening in the player.

• Use a digital (optical or coaxial) or

HDMI connection.

• Noise may occur during search

playback depending on the

component. There is nothing

wrong with the unit.

• See the player's instruction

manual.

12, 14

‒

Cannot play back

audio like Dolby

Digital or DTS.

(Indicator does not

light up.)

• The digital signal output of the

player, etc., is set to PCM.

• The unit is connected using an

analog connection.

• See the instruction manual of the

player, etc.

• Use a digital (optical or coaxial) or

HDMI connection.

‒

12, 14

Cannot play back

audio like Dolby

TrueHD or DTS-HD.

(Indicator does not

light up.)

• The player or other source

component does not support

these audio mode outputs.

• The audio output of the player is

set improperly.

• The HDMI connections have not

been performed.

• Connect a component (with

HDMI version 1.3a or higher) that

supports Dolby TrueHD and DTS-

HD.

• Set the output so that the source

component will be able to output

these audio modes.

‒

When playing a CD

on a DVD player,

the next track is

played with part

of the beginning

missing when track

skipping, etc., is

conducted.

Depending on the player, the digital

signal may be interrupted when

a track is skipped. The beginning

of the song may be slightly

interrupted in order to determine

the surround system.

If using such a DVD player, you

can play back the audio without

problem by using an analog

connection.

‒

TROUBLESHOOTING

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Marantz SR5004 Manual

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