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Logitech Harmony Smart Control
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remote will also control the selected device.
CAUTION: Do not power off any devices while in device mode. The remote does not track state
changes in device mode. You can adjust settings in device mode; just don’t turn devices off or on. If
you accidentally turn devices off or on in device mode, you can use the Help menu item in the
Harmony app to bring your devices and your Harmony Smart Control system back in sync.
How to get the most out of your Harmony Smart Control
You can prevent some common problems if you follow the tips in this section.
Important: use your Harmony Smart Control every time!
Always exclusively use your Harmony Smart Control or the Harmony App on your smartphone to control your
devices. Do not use other remotes to control your devices, or manually turn them on or off or change inputs.
Harmony is unable to track changes that it does not make and will continue to assume your devices are in the state
that it has left them in.
Adjust the power on delay
If your TV does not go to the right input when starting an Activity from an everything-off state, try increasing the
power on delay for your television. This feature is accessible in your remote’s Settings menu and in your
MyHarmony account. See the section Modifying device settings for more information.
Position the hub and set up hub assignments correctly for your setup
Traditional 'line of sight' required when operating most infrared remote controls is not required with Harmony
Ultimate. The Harmony Hub and IR mini blaster send a strong infrared signal that can reflect off walls and other
surfaces before reaching your devices.
Both the hub and IR mini blaster send strong IR signals and may control multiple devices within their range. Larger
obstacles such as walls, bookshelves or doors may prevent the IR signals from reaching your devices. If this is the
case, try repositioning your hub or IR mini blaster.
When used inside a cabinet, the hub or IR mini blaster can control all the devices within that cabinet. If your cabinet
contains devices on multiple shelves that are isolated from one another, a hub or IR mini blaster may need to be
positioned on each shelf. You can change which parts of the Smart Control system control each of your devices. For
more information about hub assignments, see Changing hub assignments with MyHarmony.
Use the Help function to put the remote back in sync with devices
Sometimes Harmony becomes out of sync with your devices and confuses when they are on or off, or which input
they are on. This occurs when there is an obstacle between the device and the IR transmitters in the hub, IR mini
blaster, or remote; or if the devices are operated manually or by using their original remote control. Harmony Smart
Control can run through a series of questions to help identify the issue and correct it.
1. Tap the icon.
2. Select Help.
3. Tap the Power or Input button for the device that is out of sync.
NOTE: If you use the Help feature frequently when powering on your devices or switching between
Activities, then there may be changes that can be applied to correct this. The Help feature should not
be necessary with a properly configured setup.
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