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Connect ID 32-55 - 138 -
Operating instructions
Problem Possible cause Remedy / hints
Despite video or music file being played
back, no sound can be heard.
a) The TV set is set to mute or the volume
has been turned down too far.
b) An audio device that does not exist or that
is not connected is registered in the TV
menu under Connections Sound
components (e.g. HiFi/AV amplifier).
a) Increase the volume by pressing the V+
button on the remote control for longer.
This will also cancel any mute setting.
b) Connect up the audio device and switch it
on.
In the Sound components wizard change
back to TV speakers.
Although the file is visible on the media
server, it is not displayed in the MediaPortal.
The file is not made available by your media
server.
Change to your media server. For this, read
the section Media server software on page
142.
A media file that is displayed can not be
played back.
The format of the file is not supported (see
also limitations in section File formats
supported on page 142).
No remedy.
Characters received in the WLAN code of the
wireless router cannot be entered for the
network configuration at the TV set.
The device does not support all special
characters.
Change the WLAN key of the router.
When searching for wireless routers, no
device is found.
The router is not ready for wireless commu-
nication.
Check your wireless router.
Try to make the connection again a few
minutes later.
If with wireless operation there should be any interference such as disruptions during playback or slow reactions by devices to commands, you
could try the following:
- Keep at least three metres distance from microwave ovens, bluetooth devices, mobile telephones and Wi-Fi compatible devices such as print-
ers and PDAs.
- Change the active channel on the WLAN router.
n
Troubleshooting
138


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