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Message Possible causes Possible Corrective Measures
Phone cannot be
switched on
On/Off key held down long
enough
Battery is not charged
Battery contacts are dirty
Hold the On/Off key down for at least two seconds.
Keep the charger attached for longer. Clean the contacts.
Take out the battery and reinsert it.
Charging error
Battery is not charged.
Outside temperature is too hot
or cold
Contact problem
No voltage
Charger defective
Wrong charger.
Battery defective.
Charge battery.
Make sure the phone is charging at normal temperature.
Check the charger and connection to the phone.
Check the battery contacts, and clean them if necessary.
Plug the charger into a different socket.
If the charger does not warm up, replace it.
Only use original LG accessories.
Replace battery.
Message Possible causes Possible Corrective Measures
Number not permitted
The Fixed Dial Number function
is on.
Check settings.
Impossible to receive /
send SMS & Picture
Memory Full Delete some messages from the phone.
Files not open Unsupported file format Check the file formats that can be supported
SD Card not working
FAT16, FAT32 file system
supported
Check SD card file system via card reader, or format SD
card using phone
The screen does not
come on when I receive
a call.
Proximity sensor problem
If you use a protective tape or case, check whether it is
covering the area around the proximity sensor. Make sure
the area around the proximity sensor is clean.
Troubleshooting
128


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