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This chapter lists some problems you might encounter while using your phone. Some problems require you to call your service
provider, but most are easy to fix yourself.
Message Possible causes Possible Corrective Measures
SIM error
There is no SIM card in the
phone, or it is inserted incorrectly.
Make sure the SIM card is correctly inserted.
No network connection /
Losing network
Weak Signal outside GSM
network area.
Operator applied new services
Move towards a window or into an open area. Check the
network operator coverage map.
Check whether the SIM card is more than 6~12 months old.
If so, change your SIM at your network provider's nearest
branch.
Troubleshooting
Message Possible causes Possible Corrective Measures
Codes do not match
To change a security code, you
will need to confirm the new code
by re-entering it.
The two codes you have entered
do not match.
The default code is [0000]. If you forget the code, contact
your service provider.
An application cannot
be set
Not supported by service provider
or registration required
Contact your service provider.
Calls not available
Dialling error
New SIM card inserted
Prepaid Charge limit reached
New network not authorised.
Check for new restrictions.
Contact service provider or reset limit with PIN 2.
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