11.5 In the event you switch from a pay as you go service plan
to a pay monthly service plan which includes Orange
Care then from the date such switching takes effect you
will be covered by Orange Care for the unexpired balance
(if any) of any period under clause 8.1 calculated from the
day your phone was first registered on the Orange network.
11.6 In the event you switch from a pay monthly service plan
inclusive of Orange Care to a pay as you go service plan
Orange Care will automatically cease.
11.7 In the event that you wish to switch from a pay monthly
service plan for which Orange Care has been purchased
as an optional extra Orange Care will automatically cease
but in such event you will not be entitled to any refund of
premiums paid.
12 claims
12.1 To make a claim under this Insurance you should call
150 from your Orange pay monthly phone or 07973
100 150 from any other phone if you are a pay monthly
customer. Pay as you go customers should call 451
from their Orange phone or 07973 100 451 from any
other phone. Small Business customers should call 345
from their Orange phone or 07973 100 345 from any
other phone and Business Solutions customers should
call 158 from their Orange phone or
07973 100 158 from any other phone. Your claim will
be handled fairly and promptly.
12.2 In certain circumstances, particularly where there is a
dispute over your claim Orange may refer the matter to
independent Chartered Loss Adjusters for investigation
and review.
reference
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