How to claim:
■ Report the loss, theft or damage to Orange as
soon as possible.
■ Loss, theft or malicious damage claims must be
reported to the police immediately (or as soon as
possible within 24 hours of discovery).
■ To make a claim or to have your phone barred to
prevent unauthorised use simply call Orange customer
services on 07973 100 150, or if you are abroad call
+44 7973 100 250.
■ To speed up your claim make a note of the key facts
before calling, eg, time of theft, where you lost it, how it
got damaged and what the damage is, steps taken to
recover your phone and any other relevant details. You
must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
■ Remember, if your phone is stolen or maliciously
damaged we need a crime reference number or a lost
property number if it is lost.
■ Once your claim is agreed, Orange will despatch your
replacement phone. Please see chapter 14 in the
Orange Care terms and conditions for more information.
Small Business customers opening an Orange account
receive Orange Care free of charge. Small Business
customers will receive a free replacement of lost, stolen
and damaged phones sent out within 24 hours of our
acceptance of your claim.
manufacturer’s warranty
If you do not have Orange Care you still receive a
12-month manufacturer’s warranty which covers you
against phone faults. Please call 0870 607 5544 for more
details.
ensure your phone is secure
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