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Troubleshooting 51
Troubleshooting
4
Symptoms Cause & Solution
When you feel the output
sound of the unit is low.
Check the details below and adjust the unit according to them.
ySwitch the state of DRC function to [OFF] by using “LG Wi-Fi Speaker”.
yWith the sound bar connected with TV, change the AUDIO DIGITAL OUT
setting on TV Setup Menu from [PCM] to [AUTO] or [BITSTREAM].
yWith the sound bar connected with Player, change the AUDIO DIGITAL OUT
setting on Player Setup Menu from [PCM] to [PRIMARY PASS-THROUGH] or
[BITSTREAM].
yChange Audio DRC setting on connected device setup menu to [OFF] state.
yMake sure that Night Time mode is not On. Turn off Night Time mode.
USB is not recognized
yFormat the USB device and connect it again.
When formatting the USB device, select the available le system. (Page 35)
Bluetooth pairing does
not work well.
yBe sure your Bluetooth device is on.
ySwitch Bluetooth off and on again on your Bluetooth device, then try pairing
again.
yRemove the obstacle in the path of the Bluetooth device and the unit.
yDepending on the type of the Bluetooth device or surrounding environment,
your device may not be paired with the unit.
The unit does not connect
with Bluetooth device.
yMake sure the speaker connects to Wi-Fi by using “Google Home” app.
Voice recognition does
not work well.
yThe speaker may not be recognized because of the surrounding noise.
yInstead of “Hey Google, press .
yCheck and make sure the microphone is muted. Press > on the unit.
51


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