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4 Troubleshooting
Troubleshooting50
Troubleshooting
4
Troubleshooting
General
Symptoms Cause & Solution
The unit does not work
properly.
yTurn off the power of this unit and the connected external device (TV, Woofer,
DVD-player, Amplier, etc.) and turn them on again.
yDisconnect the power cord of this unit and the connected external device (TV,
Woofer, DVD-player, Amplier, etc.) and then try connecting again.
yPrevious setting may not be saved when device power is shut off.
The power does not turn
on.
Is the power cord plugged into the outlet?
yConnect the power plug to the outlet.
Sound is not produced. Is the volume set to minimum?
yAdjust the volume.
yWhen you are using connection with a external device (set top box, Bluetooth
device etc.), adjust volume level of the device.
Is the mute function activated?
yPress [ or adjust the volume level to cancel the mute function.
Is the function selected properly?
yCheck the input source and select the correct input source.
No woofer sound Is the subwoofer plugged in?
yPlug the power cord of subwoofer into the wall outlet securely.
Is pairing between the unit and the subwoofer disconnected?
yConnect the unit and the subwoofer. (Page 22)
The remote control does
not work properly.
Is the remote control too far from the unit?
yOperate the remote control within about 7 m.
Is there an obstacle in the path of the remote control and the unit?
yRemove the obstacle.
Are the batteries in the remote control exhausted?
yReplace the batteries with new one.
The AUTO POWER
function does not work.
yCheck connection of the external device such as TV, DVD/Blu-Ray player.
yCheck the state of SIMPLINK on your LG TV and turn off SIMPLINK.
yDepending on the connected device, this function may not operate.
LG Sound Sync does not
work.
yCheck whether your LG TV supports LG Sound Sync (Wired).
yCheck connection of LG Sound Sync (Wired).
yCheck sound setting of your TV and this unit.
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