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Action Yes No
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 5. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Step 5
Send a print job, and then check for print quality problems.
From the General Settings menu, adjust the EcoMode settings.
From the Copy menu, adjust the toner darkness.
When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Go to step 6. See
“Print quality
problems” on
page 282.
Step 6
Increase the scan resolution settings for a higherquality output.
Did the increased resolution produce a higherquality output?
Problem solved. Go to step 7.
Step 7
Check the scan settings.
From the Scan screen, make sure the Content Type and
Content Source settings are correct for the document being
scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Contact
customer
support.
Change the Content
Type and Content
Source settings to
match the document
being scanned.
Partial document or photo scans
Action Yes No
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Contact
customer
support.
Load the document
or photo facedown
on the scanner glass
in the upper left
corner.
Troubleshooting 316
316


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