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Others
Q&A Troubleshooting
Wi-Fi function
A Wi-Fi connection cannot be established. The transmission gets disconnected. A wireless
access point is not displayed.
General tips for using a Wi-Fi connection
Use within the communication range of the wireless LAN network.
Is any device, such as a microwave oven, a cordless phone, etc., that uses 2.4 GHz frequency
operated nearby?
The transmission may get interrupted when used simultaneously. Use them sufficiently far away
from the device.
When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error] is displayed.)
When this camera is placed on a metal table or shelf, the connection may not be established easily.
Use the camera away from metal surfaces.
About a wireless access point
Check if the wireless access point to connect is in its operating state.
Check the transmission condition of the wireless access point.
Perform the connection closer to the wireless access point.
Move the wireless access point or change its angle.
Even if a transmission exists, it may not be displayed depending on the setting of the wireless
access point.
Turn off the wireless access point and then turn it back on.
Is the network SSID of the wireless access point set not to broadcast?
It may not be detected when it is set not to broadcast. Enter and set the network SSID. (→250)
Alternatively, set the network SSID of the wireless access point to broadcast.
The camera is not displayed in the Wi-Fi setting screen of the smartphone.
Try switching the Wi-Fi function off and back on in the Wi-Fi settings of the smartphone.
Transmission of the image fails midway. There is an image that could not be transmitted.
Is the size of the image too large?
Transmit after dividing the video with [Video Divide] (→221).
Reduce the resolution at [Size] (→248), and then send.
It may take longer to transmit when the distance to the wireless access point is greater.
Transmit closer to the wireless access point.
File formats of the picture that can be sent. (→245)
I have forgotten the password for the Wi-Fi.
Execute the [Reset Network Settings] in the [Setup] menu. (→205)
However, the information you have set on the [Wi-Fi Setup] or [Bluetooth] will be reset.
282


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