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Others
Q&A Troubleshooting
Videos
Videos cannot be recorded.
When a large capacity card is used, you may not be able to take a picture for a while after you turn
on the camera.
Video recording stops midway.
When the ambient temperature is high or a video is recorded continuously, the camera may display
[
] and stop the recording. Wait until the camera cools down.
The required speed class of a card varies depending on the video [Rec Quality]. Be sure to use a
card of the recommended speed class (→25).
Sometimes focusing with Autofocus mode is difficult while recording 4K videos.
This may occur when taking a picture by reducing the Autofocus speed in order to adjust the focus
at high precision. This is not a malfunction.
A noise, such as a clicking or buzzing noise, is recorded on a video. Audio is recorded at low
volumes.
With recording in a quiet environment, the sound of aperture, focus and other actions may be
recorded in videos. This is not a malfunction. Focusing during video recording can be set to [OFF]
in [Continuous AF] (→151).
If you block the microphone with your fingers while a video is being recorded, the audio may be
recorded at a low volume or may not be recorded at all. In this case, the camera may pick up the
lens operating sounds more easily.
Operating sounds are recorded in a video.
We recommend recording videos in Creative Video Mode if you are concerned about operating
noise. (→77)
Flash
No flash is emitted.
The flash function is unavailable in the following cases.
The flash is closed.
The flash mode is set to [
] (Forced Flash Off). (→143, 145)
Set [Shutter Type] to [AUTO] or [MSHTR]. (→177)
Set [Silent Mode] to [OFF]. (→176)
280


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