Troubleshooting
Problem Possible cause Solution
Unit not
working icon appears on LCD Bowl is incorrectly placed and not
completely pushed down into position.
Reposition the bowl correctly until this
icon disappears.
E3 appears on the LCD Motor has overheated. Unplug the power plug, allow the unit
to cool down. Normal operation can
recommence once it has sufficiently
cooled down.
When kneading dough, unit is noisy
and blades slow down or stall under
load.
Blades are jammed. Temporarily adjust the speed higher
for a few seconds, then set the speed
back down to 3.
Burn marks appear when heating milk,
dairy products or cooking recipes with
high sugar contents.
Food burn marks are not unusual for
dairy or foods high in sugars.
Light food burn is expected and
instructions to clean up have been
supplied.
If burn marks are distinct, you may
need to increase the speed to 3 and
reduce the cooking time.
Lid cannot be locked into position. Bowl is not correctly positioned
(sitting up too high), or the lid is not
correctly aligned to match the arrow
on the appliance with the unlock icon
on the lid before turning to the lock
position.
Place bowl in to the unit (without the
lid) and firmly press down until the lip
on the bowl sits below the locking tab
of the appliance.
Place lid on the bowl with lid lever at 2
o’clock position to the handle (or align
the unlock icon on lid with the arrow
on locking tab of the appliance).
Rotate lever on lid in clockwise
direction to lock lid by aligning lever
with handle.
Unit will not cook (with heat) and mix
if the speed is higher than 3.
The cooking function will only work
with a speed for mixing of no more
than 3. This is by design to ensure the
safe use of the product.
Only cook with heat and mix at a
speed of no higher than 3.
Burning smell/smoke while in
operation.
Motor is in overload. 1. Use less food.
2. If kneading dough, use high
speed kneading for a few
seconds, then change the
speed down to 3 to knead
the dough.
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