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Getting help
www.kodak.com/go/support
19
Getting help on the Web
Playback on a TV is
not in stereo.
Ensure that your TV or receiver has stereo speakers.
Ensure that the TV menu settings are correct for an HDMI or AV
connection.
Ensure that the Video Out is set correctly (see page 14).
Videos are in low
resolution and/or
are not saved.
If no card is inserted and the camera is powered by the AC adapter,
then videos are taken in low resolution and are not saved. (The
camera is in Demo mode.) Insert a card or unplug the AC adapter.
Camera will not
work with optional
remote control.
Ensure that the battery is correctly inserted in the remote control and
camera.
Ensure that the camera infrared receiver (above the lens) and the
remote control have an unobstructed path.
Try a different angle, or move closer.
Get help using
ARCSOFT Software
Go to www.arcsoft.com/support.
Get support for your product (FAQs,
troubleshooting information, etc.)
www.kodak.com/go/playtouchsupport
See step-by-step solutions and repair information www.kodak.com/go/stepbystep
Purchase camera accessories www.kodak.com/go/playtouchaccessories
Download the latest camera firmware and software www.kodak.com/go/playtouchdownloads
See online demonstrations of your camera www.kodak.com/go/howto
Register your camera www.kodak.com/go/register
Get help using ARCSOFT Software www.arcsoft.com/support
Get help installing software and transferring
videos/pictures to the computer
www.kodak.com/go/support
Chat, email, write, or phone Kodak
(Chat not available in all languages.)
www.kodak.com/go/contact
Problem Solution
27


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