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18 www.kodak.com/go/support
5 Getting help
Problem Solution
Camera will not
turn on.
Ensure that the battery is correctly inserted and charged.
Ensure the camera is clean and dry. (If it’s wet inside, let it dry for 24
hours.)
LCD is not clear. Choose an LCD Glare Shield (see page 12).
Can’t transfer
video/pictures to
the computer.
Do not use the USB cable. Use the USB arm (see page 9).
LCD is B&W. Choose a different effect (see page 6) or LCD Glare Shield (see
page 12).
Videos are choppy
or jumpy when
played on a
computer.
Use ARCSOFT MEDIAIMPRESSION for KODAK Software for video
playback (see page 9).
Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support.
Long videos are
split into separate
videos.
When taking long videos, the camera begins a new video (at
approximately 3.8 GB) and continues recording. If desired, use video
editing software on your computer to join videos.
Videos are blurry. Ensure that the lens is clean.
Ensure that the Focus switch is set to Normal (or to Close-up, if
taking close-up videos/pictures).
Turn on Digital Image Stabilization (see page 11).
When using a tripod, turn off Digital Image Stabilization.
Videos do not play
on a TV.
Ensure that an HDMI or AV Cable is properly connected directly to the
TV input (see page 14).
Ensure that the TV menu settings are correct for an HDMI or AV
connection.
Ensure that the Video Out is set correctly (see page 11).
26


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