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Problem Possible causes What to do
The cooktop cannot
Be turned on.
No power. Make sure the cooktop is connected
to the power supply and that it is
switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualied
technician.
The touch controls
are unresponsive.
The controls are locked. Unlock the controls. See section
‘Using your ceramic cooktop’ for
instructions.
The touch controls
are diicult to ope-
rate.
There may be a slight
lm of water over the
controls or you may be
using the tip of your
nger when touching
the controls.
Make sure the touch control area is
dry and use the ball of your nger
when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with at and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by
the construction of your
cookware (layers of dif-
ferent metals vibrating
dierently).
This is normal for cookware and
does not indicate a fault.
Troubleshooting
12. Troubleshooting
38


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