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Troubleshooting
Problem Possible cause What to do
The hob switches o or
o unexpectedly.
The control panel
has been touched in
an uncontrolled way
Take care not to place anything on the
control panel and not to drag or wipe
anything over it.
If necessary, switch the hob back on
and use it as described.
Scratches on the glass
surface
Metal abrasion or
other soiling may ap-
pear like scratches.
Glass ceramic is more abrasion resis-
tant than steel. Abrasion marks caused
by this do not represent damage and
can be removed with an appropriate
cleaning agent.
Unsuitable cookwa-
re is used.
Use cookware with a clean, even and
smooth bottom (see cookware chapter).
Unsuitable cleaning
agents or utensils
are used.
Only use cleaning agents and utensils
suitable for glass surfaces (see cleaning
chapter).
Some pans or pots
make crackling or
clicking noises.
This may be caused
by the construction
of your cookware
(layers of dierent
metals vibrating
dierently).
The metal layers of the cookware
vibrate dierently when heated.
This is harmless and normal.
Malfunction /
Display of an error
code
Fluctuations in
the power supply
system
Disconnect the hob from the power
supply for about 20 minutes (switch o
the fuse) and then switch it on again.
Technical error /
Code meaning see
following table
Note down the error code,
disconnect the hob from the power
supply and
contact a certied electrician.
68


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