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EN
8. Troubleshooting
Never repair or modify the hob or disassemble it yourself!
If the following suggested solutions cannot solve a problem,
contact a certied electrician.
8.1 Problems, possible causes and what to do
Troubleshooting
Problem Possible cause What to do
The hob cannot
Be turned on.
No power Make sure that the hob is properly con-
nected to the power supply and that it
is intact.
Check whether there is a power
outage in your home or area.
The touch controls
are unresponsive.
The control is locked
/
The key lock has
been activated.
Unlock the control panel.
See safety chapter.
The touch controls are
diicult to operate.
There is a slight
lm of water on the
controls.
Make sure the touch control area
is clean and dry.
The ngertip is used
for operation.
Use the ball of your nger
when touching the controls.
Heating takes an unu-
sually long time.
Fluctuations in
the power supply
system
Even uctuations of 10 volts in the
mains supply can lead to a much longer
cooking time.
The hob switches o
unexpectedly.
The overheating
protection was
triggered.
Make sure that the cookware does
not protrude over the cooking zone
markings in the direction of the control
panel to prevent it from overheating.
Do not use cookware with a glossy base
to avoid overheating due to reection
eects.
67


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