6
What to do if… Possible causes Solutions
Before contacting the After-sales Service, try to solve the problem by following the advice below.
The appliance is
excessively noisy
Noises from appliances are normal since
the fans and compressors for controlling its
operation switch on and off automatically,
for example:
• hissing when the appliance is switched
on the first time or after a long period.
• gurgling when the refrigerant enters the
pipes.
• humming when the water valve or fan
are activated.
• rattling when the compressor starts up
or when the ice drips in the bucket.
• a sudden thud when the compressor
starts up or stops.
Some noises can be reduced by:
• levelling the appliance and installing it on
a flat surface,
• separating and preventing contact of the
appliance with the cabinets,
• making sure the inside parts are
correctly positioned,
• making sure the bottles and containers
are not touching each other.
The control panel is
off and/or
the appliance is not
working
There may be a problem with the power
supply to the appliance
Check that:
• there has not been a power failure.
• the plug is inserted properly into the
power socket and the bipolar mains
switch is in the right position (i.e. power
supplied to the appliance).
• the safety protection devices in the
domestic electrical system are working.
• the power cable isn't broken.
• the voltage is correct.
The "Standby" (depending on the model)
or "Eco mode" function may have been
enabled.
• Disable the function (see the Quick Start
Guide).
If the motor seems
to run too much
On hot days or if the room is warm, the
motor naturally runs longer. Furthermore,
if the appliance door has been left open for
a while or if large amounts of food have
been stored, the motor will run longer in
order to cool down the interior of the
appliance.
Avoid locations in direct sunlight or near a
source of heat.
There may be dust or fluff in the
condenser.
Remove the front plinth (see installation
manual) and clean the condenser using a
vacuum cleaner.
The doors may not be closed properly or
the seals may not be intact.
Check that the doors are closed properly
and that the door seals do not allow any
air infiltration.
Excessive moisture
inside the
compartments.
If the room is very humid, it is normal for
moisture to build up inside the appliance.
Install the appliance in a dry, well-
ventilated place.
The air ducts may be blocked.
Make sure the air ducts inside the
compartments are not blocked, as this
prevents the circulation of cold air.
