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Problem Cause Solution
No power to appliance /display
screen not coming on.
Appliance not plugged in.
Power ON switch not operated.
Check appliance plugged in.
Press the Power ON switch
bl
to
the On position.
Appliance not operating. Bowl not located correctly.
Start not pressed.
Time not set.
Check bowl is located to power
unit correctly.
Press the Start button to start
cooking.
Check time set.
Food sticking or burning on
bottom of bowl.
Stirring paddle or blade not fitted
when softening vegetables.
Temperature selected too high.
Always use the stirring paddle or
blade.
Check correct temperature has
been selected.
Leaking from lid during processing. Lid seal not fitted correctly to lid. Refer to “care and cleaning” for
how to fit the seal.
Display shows
Lid not closed correctly. Check that lid interlock tabs are
inserted into handles correctly.
Display shows error message E01,
E02, E04.
Unit not functioning correctly. Switch off and unplug the unit and
wait 30 seconds. Plug back in, if
this does not resolve the problem
refer to the “service and customer
care” section.
Display shows error message E03 Unit stalled or overloaded. Reduce the ingredients in the
bowl, switch off and allow the
unit to cool down for 15 minutes
before restarting.
Display shows H2O whilst using
the steaming programme.
Boil Dry protection activated.
No water or run dry during
operation.
Switch off and then switch back
on.
Add water to 300 mls
troubleshooting guide
20


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