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PELLET BURNING STOVES
INSTALLATION AND MAINTENANCE MANUAL
6
and resources.
As a reminder of the need to dispose of appliances separately, the product is marked with a crossed-out wheeled
dustbin.
GUARANTEE CONDITIONS
Hanks guarantees the stove, excluding the components which are subject to normal, for a period of
one years from the date of purchase, as proved by a supporting document which gives the name of the vendor and the
date on which the sale took place. The guarantee is conditional on the guarantee certificate being filled in and returned
within 8 days, and requires that the product be installed and tested by a specialized installer, according to the detailed
instructions given in the instruction booklet supplied with the product.
The term 'guarantee' is to be understood to denote the free-of-charge replacement or repair of parts recognised to
have been defective at the start by reason of manufacturing defects.
1.4.1. Limitations
The above guarantee does not cover components relating to electrical and electronic parts, or fans, on which the
guarantee period is 1 year from the purchase of the product, documented as specified above. The guarantee does not
cover parts subject to normal wear such as gaskets, glass, and any parts with can be removed from the firebox.
The replacement parts will be guaranteed for the remainder of the guarantee period starting from the date of purchase
of the product.
1.4.2. Exclusions
Variations in colour in the painted or ceramic parts, and crackling of the glaze on the ceramics, do not constitute
grounds for a claim under the guarantee, as they are natural characteristics of the material and of the use of the
product.
The guarantee does not cover any parts which may be found to be faulty as a result of negligence or carelessness in use,
or of incorrect maintenance, or of installation not complying with HANKS' specification (see the relevant chapters in this
user manual).
HANKS refuses to accept any responsibility for any damage which may be caused, directly or indirectly, by persons,
animals or things in consequence of the failure to observe all the prescriptions laid down in the instruction booklet,
especially those concerning warnings on the subject of installation, use and maintenance of the appliance.
If the product does not perform correctly, contact your local retailer and/or importer.
Damage caused by transport and/or handling is excluded from the guarantee.
For installation and use of the product, reference must be made exclusively to the booklet supplied.
The guarantee will be invalidated in the event of damage caused by tampering with the appliance, atmospheric agents,
natural disasters, electrical discharges, fire, defects in the electrical system, and caused by lack of, or incorrect,
maintenance in terms of the manufacturer's instructions.
CLAIMS UNDER THE GUARANTEE
the request for action under the guarantee must be addressed to the retailer, who will
forward the claim to HANKS' technical assistance service.
HANKS refuses to accept any responsibility in the event that the stove or any other accessory
6


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