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Page 91
INTONATO | 24 Operation Manual
Networking
3. Check IP Addresses and Network Settings
Ensure the control device’s network connection is configured for DHCP, and that it doesn’t have
a static IP or Auto-IP (169.254.xx.yy) address. Check the IP addresses of the router, control
device, and Intonato 24 and ensure they all have the same Network ID. Once all Network IDs are
confirmed to match, try reconnecting with the JBL Intonato control app.
If the Intonato 24’s IP address reads “0.0.0.0” when an Ethernet cable is connected, and the
Intonato 24’s Ethernet port LEDs are lighting, this indicates the DHCP server may not be assigning
the Intonato 24 an IP address. This could indicate a problem with the DHCP server settings in the
router. If the JBL Intonato control app still won’t connect, go to the next step.
4. Check Router/Switch Configuration Settings
Check the settings in the network router/switch (consult the documentation that came with the
network router/switch to see how to enter the utility used to configure it). Ensure the DHCP server
is enabled and that the DHCP address range is properly configured. Once the DHCP server has
been properly configured and enabled, wait a few minutes to see if the Intonato 24 has been
assigned an IP address.
If the DHCP server is properly configured and the Intonato 24 and control device have compatible
network settings but still won’t communicate, traffic is likely being prohibited by a software or
hardware firewall. If connecting using a router/switch that has an enabled hardware firewall, try
disabling the firewall and then relaunching the JBL Intonato control app. If this fixes the problem,
refer to the router/switch documentation on how to reconfigure the firewall to allow the JBL
Intonato control app, or ports 19272 and 3804 (TCP and UDP) and port 21 (FTP), to pass through
the firewall. If the control app still won’t connect, go to the next step.
5. Check Software Firewalls
If connecting using a Mac or Windows computer, check any enabled software firewalls in the
computer. Try disabling the firewall and then relaunching the JBL Intonato control app. If this fixes
the problem, refer to the firewall manufacturer’s documentation on how to reconfigure the firewall
to allow the JBL Intonato control app, or ports 19272 and 3804 (TCP and UDP) and port 21 (FTP),
to pass through the firewall.
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