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Switch off the appliance and wait for a few seconds.
Switch the appliance on and repeat the washing program.
Most errors during operation can be solved by the user.
If the error persists, call the customer care service.
Repairs may only be carried out by an adequately trained person.
Repair or any warranty claim resulting from incorrect connection or use of the appliance shall not be
covered by the warranty. In such cases, the costs of repair shall be charged to the user.
The warranty does not cover the errors of failures resulting from disturbances from the environment
(lighting strike, powergrid failures, natural disasters etc.).
TROUBLE SHOOTING TABLE
Description Possible cause What to do?
The appliance does not start The door is not closed properly.
Clothes are stuck.
Close the door properly and restart.
Check the laundry.
The door can’t be opened The safety protection is activated. Disconnect the power and restart.
The appliance does not fill
withwater.
The water tap is not open.
A shut-off system in the aquastop
is activated. The internal tube or the
water supply hose is damaged.
Open the water tap completely.
When the aquastop is acitvated, it cuts the
water supply off. The control glass on the
aquastop will be red. Replace the water
supply hose.
Water leakage The connections are not tight
enough.
Check and fasten the water supply hose.
Check and clean the water discharge hose.
Detergent residues in the
dispensertray
The detergent is damp and/or clot-
ted.
Clean and wipe the dispenser tray dry.
Indicator or display does not work PC board is not connected or harness
has connection problems.
Switch off the power and check if the mains
plug is connected properly.
Description Possible cause What to do?
Abnormal noise The transport bolts are still in place.
The floor is not solid or level
Check if the transport bolts have
beenremoved.
Make sure the appliance is installed on
asolid and level floor.
ERROR CODE TABLE
Description Possible cause What to do?
Water injecting problem during the wash
cycle
Check if the water pressure is high enough.
Straighten the water supply hose.
Clean the inlet filter.
Water overflow Restart the appliance.
Overtime water draining Check the water discharge hose for blockage.
The door is not closed properly Close the door properly and restart.
Others Restart the appliance. If the problem persists,
pleasecontact the customer service.
CUSTOMER SERVICE
Spare parts for your appliance are available for a minimum of 10 years.
In case of questions, please contact the customer service.
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