Manual Intermec CN50 Windows Embedded Handheld 6.5 (page 113 of 154) (English)

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Chapter 9 — Troubleshoot and Maintain the Computer

CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 99

The computer does not appear to be

authenticating and a network connection

icon does not appear on the toolbar.

• The CN50 may not be communicating with the

access point. Make sure the computer network

name matches the access point network name

(SSID).

• 802.1x security network may not be active. Make

sure the server software is properly loaded and

configured on the server PC. See server software

documentation for help.

A network connection icon appears in the

toolbar, but then disappears.

• The computer may not be communicating with the

intended access point. Make sure the computer

network name matches the access point network

name. Default network name is “INTERMEC.”

• Access point may not be communicating with

server. Ensure the access point is turned on,

properly configured, and has 802.1x security

enabled.

You are setting up multiple access points

in a network, with different SSIDs, and

the connection fails.

The computer does not save WEP key values when

changing the SSID. Reenter the WEP key value after

changing the SSID and save your changes. You should

now be able to connect to the different access points.

The computer indicates it is not

authenticated.

Make sure that:

• the User Name and Password parameters on the

computer must match the user name and password

on authentication server. You may need to reenter

the password on both the computer and

authentication server.

• on your authentication server, the user and group

are allowed and the group policy is allowed to log

into the server. For help, see the documentation that

shipped with your authentication server software.

• the IP address and secret key for access point must

match the IP address and secret key on the

authentication server. You may need to reenter the

IP address and secret key on both your access point

and authentication server.

• the authentication server software is running on the

server PC.

You receive a message saying “The server

certificate has expired or your system date

is incorrect” after you perform a clean

boot on the computer.

Date and time are not saved when you perform a clean

boot. Reenter the date and time, and then save your

changes.

Problem Solution

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Intermec CN50 Windows Embedded Handheld 6.5 Manual

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